What We Collect and Why
When you create an account, we collect the details you submit — name, email address, date of birth, and contact number. If you deposit via bKash, Nagad, or Rocket, we record the transaction reference and wallet identifier to match payments to your account; we do not
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store your full mobile banking PIN or password. We collect device and session data — browser type, IP address, and session timestamps — to keep your account secure and detect unusual access. If you contact our support team, we retain that correspondence to resolve your query
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and improve our service. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited to what those providers need to complete your transaction. We retain account data for as long as your account is
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active and for the period required under applicable law after closure. You may request deletion of your data by writing to our support channel; requests are reviewed within a reasonable period and subject to any legal retention obligations.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.